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  • Welcome to our Support Desk

    Below you'll find instructions for accessing the main areas of our support desk.

    Call or Text Us: (909) 684-5712

    Office Hours: Monday - Sunday: 10 am - 6 pm

     

    Do you have a question?

    Simply submit a ticket and one of our support
    representatives will be in touch shortly to help you.

     
     

    Do you have an existing ticket?

    No problem. You can see the status, check for
    updates, and read all of your existing tickets.

     
     

     


     


     


     


     


     


     


     
  • Create a New Ticket

    Note: If you've already created a ticket and just want to check the status of that ticket, click here.

    BB`s Furniture Store Contact Form

    Add Attachment
    Most Asked Questions
    How do I Place an Order?

    The fastest way to place an order is online, and then you would pay cash on delivery. Simply select the item you wish to order and click "add to cart". Once you are done shopping, click "view cart" to review your order. If order is correct, click "proceed to checkout" to finalize the order. Once the order has been placed, you will receive a confirmation email and a representative will contact you within 24 hours to set up a delivery date and time. To request a specific day or time for delivery please submit your request in the customer note section. To pay with credit card, please state that you would like to pay with credit card in the customer note section and a representative will email you an invoice to pay with your credit card. Please note for card payments, we do charge 9% sales tax and we require payment upfront before delivery. 


    How long does delivery take?

    Delivery Takes 1-2 Business Days. 


    Where is your Store Located?

    We are an online store, we do not have a showroom floor. We deliver directly from the manufacturer in the city of Industry. We do accept Cash on Delivery that way you can see the quality of the Furniture before you pay. Most of the Furniture does not come fully assembled, but you can still easily see the quality and decide if its something you want or not. If for some reason you are not satisfied with the quality you can send it back with the driver. Must decide before the item has been assembled. 


    How Much is the Delivery Fee?

    Local Delivery is Starting at $45 for an in home drop off. Assembly is starting at $40 per item. 


    What is the Return Policy?

    Customer May Return Upon Delivery as long as the Item has not been Assembled.

    Damaged/ Defective Furniture will Be Replaced at No Additional Charge.

    Must notify us within 24 hours.

    30 day Warranty on All Furniture


    Do you have a Pick Up Location?

    We do not have a pick up location. Since the manufacture is not open to the public, we can only deliver. 


    Is Delivery Curbside? or In-Home?

    Delivery is an in Home Drop Off. The driver will bring the furniture inside the home. 


    View More Questions

     
  • Live Chat

    Most Asked Questions
    How do I Place an Order?

    The fastest way to place an order is online, and then you would pay cash on delivery. Simply select the item you wish to order and click "add to cart". Once you are done shopping, click "view cart" to review your order. If order is correct, click "proceed to checkout" to finalize the order. Once the order has been placed, you will receive a confirmation email and a representative will contact you within 24 hours to set up a delivery date and time. To request a specific day or time for delivery please submit your request in the customer note section. To pay with credit card, please state that you would like to pay with credit card in the customer note section and a representative will email you an invoice to pay with your credit card. Please note for card payments, we do charge 9% sales tax and we require payment upfront before delivery. 


    How long does delivery take?

    Delivery Takes 1-2 Business Days. 


    Where is your Store Located?

    We are an online store, we do not have a showroom floor. We deliver directly from the manufacturer in the city of Industry. We do accept Cash on Delivery that way you can see the quality of the Furniture before you pay. Most of the Furniture does not come fully assembled, but you can still easily see the quality and decide if its something you want or not. If for some reason you are not satisfied with the quality you can send it back with the driver. Must decide before the item has been assembled. 


    How Much is the Delivery Fee?

    Local Delivery is Starting at $45 for an in home drop off. Assembly is starting at $40 per item. 


    What is the Return Policy?

    Customer May Return Upon Delivery as long as the Item has not been Assembled.

    Damaged/ Defective Furniture will Be Replaced at No Additional Charge.

    Must notify us within 24 hours.

    30 day Warranty on All Furniture


    Do you have a Pick Up Location?

    We do not have a pick up location. Since the manufacture is not open to the public, we can only deliver. 


    Is Delivery Curbside? or In-Home?

    Delivery is an in Home Drop Off. The driver will bring the furniture inside the home. 


    View More Questions
  • Check Existing Ticket

    If you've already created a ticket and just need to check the status of that ticket, simply enter the email address you used to create the ticket below and click the button.

  • Click Here to Reset the Header

    You can customize the header by uploading two separate files.

    The background image and goes from the left side to the right side or the screen.

    The header image should contain your companies logo and anything else you wish to put on it. It will lay on top of the background image.

    The header image should be 1138 pixels wide and the same height as the background.
    Anything smaller than 1138 pixels will work as well (It centered across the top.)

    Below is an example of what your background image could look like:


    Below is an example of a header image. Note that it has a transparent background as it will lay on top of the background above (not required):


    Background Image:

    Header Image:

  • Edit Knowledge Base Articles


    Article Name Assigned Category Priority URL Hits T
    How do I Place an Order?General Information View474T
    How long does delivery take?General Information View796T
    Where is your Store Located?General Information View956T
    How Much is the Delivery Fee?General Information View898T
    What is the Return Policy?General Information View776T
    Do you have a Pick Up Location?General Information View664T
    Is Delivery Curbside? or In-Home?General Information View646T
    Is the Furniture Brand New?General Information View634T
    Do you charge Sales Tax?General Information View624T
    Do you deliver on Saturdays and Sundays ?General Information View594T
    What forms of payment do you accept?General Information View556T
    Do you have a Showroom?General Information View536T
    Does the Furniture Come Assembled?General Information View526T
    Will you take away my old furniture?General Information View516T
    How much is the Assembly Fee ?General Information View493T
    How Thick are the Cushions for the Patio Furniture Sets?General Information View401T
    How do I Pay with Credit Card?General Information View397T
    Is the Furniture made of Real / Genuine Leather?General Information View395T
    What time frames do you deliver?General Information View382T
    How do I use a Coupon Code ?General Information View379T
    Will I get a call in advance before delivery ?General Information View368T
    Will I get a Receipt?General Information View366T
    Do the Cushions come with the Patio Furniture Sets?General Information View366T
    What is Faux Leather?General Information View271T
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